Can vs. Will: The Story of Two Chief Appraisers

Let me tell you a story of two Chief Appraisers. On paper, they’re nearly identical. Both seasoned, respected and running appraisal departments that keep their banks humming. But their stories take very different paths. And the difference? It’s not talent, it’s not resources-it’s a single choice. Let’s call them Mark and Susan. Mark: The “Can” […]