The Quiet Rift That Shouldn’t Exist
“I do bank work.” It’s like an uncomfortable confession by many fee appraisers. The disconnect between chief appraisers and fee appraisers isn’t just a communication gap. It’s a relationship problem. One rooted in old assumptions, reinforced by lack of communication and made worse by appraisers working in the shadows. This issue isn’t across the boards […]
The Pirate Playbook for Bank Efficiency
The pirate patch wasn’t about an eye injury. It was really about efficiency. Topside: Patch on the right eye, left eye adjusted to bright light.Below deck: Switch the patch to the left eye, right eye already adjusted to darkness. No downtime. We’ve romanticized pirates. But if you strip away the parrots and plunder, you’ll find […]
Cynical Appraisers Lose: The Benefits of an Optimistic Mindset
People think that cynicism is a sign of intelligence. It’s not. We often think of cynics as realists, those who see the world for what it truly is. They don’t. 85% of people think a cynic will be a better lie detector than a non-cynic. They’re wrong. So most people have faith in people who […]
Choose Your Hard: The Paradox of Running Appraisal Teams
It’s hard to run a poorly managed appraisal department. It’s hard to run an efficient appraisal department. It’s hard to run a poorly managed appraisal operation and it’s equally hard to run a well-organized one. The question is: which hard do you want to live with? We don’t always choose what will help us win-we […]
Can vs. Will: The Story of Two Chief Appraisers
Let me tell you a story of two Chief Appraisers. On paper, they’re nearly identical. Both seasoned, respected and running appraisal departments that keep their banks humming. But their stories take very different paths. And the difference? It’s not talent, it’s not resources-it’s a single choice. Let’s call them Mark and Susan. Mark: The “Can” […]
Digital Banking Transformation: Why Most Fail and How to Fix It
Why do most digital banking transformations fail? Three top reasons. Why it matters. Digital transformation leads to better business outcomes, including increased customer acquisition, improved retention rates and faster time to market. The goal is for RMs to expand relationships with more loans and deposits-hard to do if they’re busy with admin-like typing. Can Chief […]
