The Herd at Work

What if your market perceives “best” to be the largest in terms of people and gross revenue? What if the market perceives “the right choice” to be a company backed by millions in private equity or venture dollars? What if your market perceives “the right choice” to be the company with name/brand recognition? What if […]
Create the most value

Is your Credit Department leading the lending department to the future or are you following them there? This take on Jeff Bezos’s quote could be your mantra for the rest of your career. If all decisions are made through a client-focused lens, you maximize value for your financial institution. But how do you create the […]
BPM for Dummies

Like all good “…Dummies” books, lets start with the explanation of what the dummies books aren’t about, and that’s dummies. There are none. But they are centered around the idea that simplicity, which is really cool, is a difficult thing to get right. The authors work really hard to make complex things simple. The books […]
Treat everyone like a CEO

I hope you didn’t try to click on the image as though it was a video. I do have the video and I’m happy to send it to you along with the link to where I learned even more about the man I’m sharing with you today. His name is Jermaine. Jermaine J. Jones. The […]
Let’s Hang On
Okay, most of you are old enough to know that the image here is of a phone. We still have handsets in most of our offices, but what if it were attached to a rotary dial? You’d be appalled. I was in a professional firm’s New York office a couple of years ago and was […]
Commercial Appraiser Trainees – Bueller? Bueller?

The Appraisal Foundation has recently issued a Practical Application of Real Estate Appraisal. You’ve heard of FIRREA, now there’s PAREA. I think the motivations are sound; the Appraiser Qualifications Board (AQB) created a first exposure draft highlighting the challenges of traditional supervisor/trainee model for gaining commercial appraisal experience. It’s an important topic for financial institutions’ […]