People over profit
Last week a new DataComp Suite customer bought our software but then found out he couldn’t get out of his contract with a competing product. He missed the deadline to give notice. He signed our contract and we already ran his credit card. What should we do? It was an easy decision to return his […]
Introducing Glances: The Next-Gen Integration App for Banks
“We tried to do an integration with our LOS, it was a huge lift. It was awful, took a ton of human capital to get it done.” We hear this a lot. Custom API integrations are complex, time-consuming and can be wildly expensive. It’s not very often that we get to bring out a new […]
Beyond Transactions: Viewing Customers as Partners
“What’s the one thing I can do today that will make you twice as happy with us?” At Realwired, we’re asking that question. As a Chief Appraiser, ask these questions to your customer. For fee appraisers, send your bank customers this e-mail: “Thank you so much for being a customer. Where is the one specific […]
What Great Looks Like
What happens if a Chief Appraiser doesn’t run a world-class department? What’s the impact on your bank? What great looks like (WGLL – pronounced wiggle) for Chief Appraisers involves the intricate task of orchestrating appraisals efficiently while mitigating risks. Most Chief Appraisers want a well-run appraisal department but do they execute on that promise? The […]
It’s time for appraisers to change
Gautama Buddha nails our valuation space’s biggest challenge… “There are two mistakes one can make along the road to truth…not going all the way and not starting.” Successful fee and bank appraisers put client expectations as their north star for all their investment in technology and processes. Overcoming First Hurdle: Not Starting The hesitation to […]
Unacceptable phrases
“Good neighborhood”, “student” and “family room” are risible unacceptable words for appraisals. But what other phrases should truly be deemed unacceptable? My biggest (by far) pet peeve for our valuation space is… Unacceptable Phrase #1: “We’ve Always Done It This Way” This phrase reflects resistance to change. This sentence is uttered by those who choose […]